AVP, Community Banking Manager

September 29, 2020
Job Description

Ephrata National Bank has an exciting opportunity to lead our Myerstown branch. We are looking for a strategic leader that can make a difference!

The Community Banking Manager is responsible for managing the branch, business development within the community that they will service, executing our customer experience strategy, and leading a team of banking professionals. They will oversee financial reporting, talent management, and grow branch revenue. This role will be responsible for overseeing branch key performance indicators and advancing our customer relationships.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Understand and support the bank’s goal, mission, and purpose.
• Knowledge of the market, competitor bank products/services, and the ability to leverage the advantages of Ephrata National Bank products/services to aid in the production success of the Community Banking branch.
• Supervise and oversee the operations of the branch Community Banking Supervisor and the Financial Services Consultant(s) to ensure a strong Management presence in your absence.
• Attract, Develop, and Retain Top Talent.
• Communicate sales objectives and branch goals to achieve Branch Performance Metrics.
• Conduct sales meetings and training with employees to review sales & service skills, product knowledge, and Branch performance goals and achievements.
• Maintain full knowledge of the Bank’s products/services including cash management products, pricing, and internal requirements, and able to communicate these effectively to customers and/or prospects.
• Develop and implement, with the assistance of the Branch team, a written Sales and Profit plan for the Branch outlining each individual’s goals and objectives based on market opportunity and existing customer base.
• Provide leadership by example and through coaching, paying particular attention to sales and service performance, and providing positive reinforcement, training, and support necessary for employee success.
• Partner with Retail Administration to develop a high-quality customer experience.
• Sell the Bank’s products and services to business and consumer customers while adhering to the Bank’s policies and procedures.
• Be able to perform the Community Banking Supervisor role in their absence.
• Retain existing customers and increase the level of financial products and services used by these customers.
• Demonstrate effective communication and sales presentation skills with current and prospective customers.
• Develop new business through a calling program plan based on the market opportunity.
• Responsible for supporting strategies that promote the growth of the bank by retaining and expanding existing and new consumer and business relationships.
• Must be a team player and must establish effective working relationships.
• Responsible for referring business to Money Management Group and Financial Services.
• Effective verbal and written communication skills.
• Able to perform mathematical calculations and accurately compute ratios and percentages.
• Able to read and write general reports and other correspondence and use standard or specialized computer hardware and software packages including word processing in a Windows environment.
• Participate in and support the execution of all marketing programs and campaigns.
• Recommend new products and product enhancement ideas based on customer feedback, competitive situations, and opportunities.
• Participate in telephone sales and customer appreciation calls.
• Manage a portfolio of high net worth or high-income clients.
• Maintain a working understanding of, and comply with bank policies, procedures, and applicable banking regulations.
• Know where the CRA notice, statement and public disclosure file is located in the Branch and the name of the CRA officer.
• Demonstrate good judgment and decision making.
• Actively participate in civic, business, and other community activities that gain business opportunities for the Bank.
• Participate in networking functions and opportunities within respective markets to increase awareness and develop new business.
• Maintains awareness and understanding of current trends within the industry and demonstrate the ability to make strategic decisions, and offer feedback to management to improve product offerings and/or efficiencies.
• Complete other duties that may be assigned by management.
• ENB Operational and Functional Competencies
• ENB SET Competencies (Strategy, Execution, and Talent)

Required Education and Experience:
· Bachelor’s degree from an accredited college or equivalent experience: 5 years of retail banking experience; 3 years of people leadership experience required
· Achieve branch goals and KPI objectives over 3 consecutive years
· Proven skills to effectively manage and have overall responsibility for the performance of a large retail bank branch
· Proven skills to effectively speak before management, employee and customer groups
· Three years of sales experience including two years in the financial services industry
· Proven ability to perform mathematical calculations, including computation of ratios, percentages, and payments
· Must have a professional appearance and manner
· Ability to balance multiple tasks simultaneously
· Must be self-motivated
· Expected to participate in appropriate educational classes as management requires

Supervisory Requirements:
This position manages the Financial Sales Consultant(s), and the Community Banking Supervisor.

Work Environment:
This job operates in a professional work environment. This role routinely uses standard office equipment such as computers, monitors, mouse, keyboard, phones, printers, scanners, photocopiers, filing cabinets, calculator, and fax machines.

Physical Demands:
Ephrata National Bank promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. .This position may require long periods of standing.
Position Type and Expected Hours of Work:
This is a full-time position. Days and hours of work vary based on the needs of the branch. The flexibility of schedule to meet business needs is required.

This position may require occasional travel.

EEO Statement
Ephrata National Bank supports a diverse workforce and is an Equal Opportunity Employer. It is the policy of Ephrata National Bank to provide equal employment opportunities without regard to race, ethnicity, color, religion, sex, national origin, age, disability, marital status, covered veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic applicable under law. The bank complies with all relevant federal, state, and local laws, as well as, all regulations regarding nondiscrimination.
This job description reflects the bank’s assignment of essential functions and position responsibilities. Nothing in this job
description restricts the bank’s rights to assign or reassign duties and responsibilities to this job at any time.
The employee is expected to adhere to all of Ephrata National Bank’s procedures and to act as a role model in the adherence to the bank’s policies.

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