Customer Service Representative

June 29, 2020
Job Description

Food Services of America

Customer Service Representative


Job ID: 2020-6984
Type: F T REG
# of Openings: 1
Category: Customer Service/Support
Food Services of America

We are currently looking for a Customer Service Representative to join our expanding team. Apply Now and Join Our Team!
We’re continually updating our safety procedures and taking every measure to ensure the protection of our candidates, associates and customers. From using sanitized interview rooms and social distancing to providing masks and gloves and sanitizing truck cab interiors. Our safe workplace efforts include COVID-19 Wellness Checks for anyone entering our facilities and safety barriers in select locations in our production facilities. We’re also providing robust support to our customers, from webinars and one-on-one consults with our experts to detailed reopening materials.
US Foods is proud to have donated $10 million in food to help with COVID-19 relief efforts to help our local communities make it. Learn more here.

On a daily basis, this individual will be responsible for working in a professional team environment and performing various duties that will include:
• Providing the highest level of customer service.
• Efficiently resolving customer issues.
• Accurately and efficiently entering, tracking and taking action on electronic customer orders.
• Leveraging systems and tools to process customer orders over the phone, provide customer and company reports, document necessary information, initiate credits, and communicate effectively.
• Clearly and concisely communicating across internal departments and with customers.
• Balancing customer needs and company needs effectively.
• Supporting the manufacturer recall process with customers and SGA.
• Demonstrating thorough knowledge of SGA products, packaging, and customer order guides.
• Compiling data, inputting and processing Will Call orders including customer walk-in orders for picking and invoicing.
• Other duties as assigned

• High school diploma or equivalent required
• One-year customer service experience preferred
• Ability to read, write, and communicate in English as it relates to the job
• Ability to work a flexible schedule, including weekends
• Must be available to work all shifts, schedule may vary
• Computer experience including MS Office Suite and 10-key
• Distribution center or food service experience preferred
• Strong attention to detail, critical thinking, and basic mathematic skills
• Ability to handle multiple tasks and meet deadlines in a fast-paced environment
• Ability to pass a background check and pre-employment drug screen
US Foods offers a competitive compensation and benefits package.
To apply for this position, and to learn more about our Company, please visit www.usfoods.com.
EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status

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