Customer Service Specialist

May 16, 2018
Job Description

On a daily basis, this individual will be responsible for working in a professional team environment and performing various duties.
• Run out of stock report and gather details to perform applicable item allocations
• Code SLR for all shorted items for accurate customer reporting
• Arrange, manage, track and log expenses associated with out of stock items
• Report via Daily Recap shorted items and agreed upon recovery plan
• Key all auto shipment and product cap requests
• Provide quotes and manage shipping of all special requests
• Key all Special Orders into CRM
• Process credits, price adjustments and returned product
• Pull required paperwork for PODs during audits
• Resolve and respond to customer complaints / tickets
• Other duties and special projects as assigned (as needed)
• Communication of holiday routes/re-routes – store level

• Minimum two years customer service experience in professional office environment
• Excellent verbal and written communication skills
• Intermediate computer skills required, ability to work on multiple software platforms
• High level of professionalism
• High School Diploma or Equivalent
• Basic mathematical skills
• Strong Customer Service skills
• Strong attention to detail and very organized
• Problem solving skills
• Ability to understand and respond to the needs of both internal and external customers
• Able to work independently and as an effective member of a team
• Ability to handle multiple tasks and meet deadlines in a fast-paced environment
• Constant attention to detail, requires ongoing alertness and working with frequent interruptions
• Able to speak effectively in interpersonal situations
• Ability to pass a background investigation and drug test
Food Services of America offers a competitive compensation package, including, Company paid health, disability and life insurance, 401k retirement program and profit sharing.
Equal Employment Opportunity Employer M/F/Vets/Disabled.

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