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IT Help Desk Analyst

August 21, 2015

NOTE: This job listing has expired and may no longer be relevant!

Job Description

POSITION SUMMARY: Provide technical assistance to computer users. Answer questions or resolve computer problems for internal users in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
***No outside recruiters or staffing firms please!

Essential Functions Statement(s)
•Oversee the daily performance of computer systems.
•Answer user inquiries regarding computer software or hardware operation to resolve problems.
•Enter commands and observe system functioning to verify correct operations and detect errors.
•Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
•Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
•Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
•Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
•Refer major hardware or software problems or defective products to vendors or technicians for service.
•Develop training materials and procedures, or train users in the proper use of hardware or software.
•Confer with staff, users, and management to establish requirements for new systems or modifications.
•Prepare evaluations of software or hardware, and recommend improvements or upgrades.
•Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
•Inspect equipment and read order sheets to prepare for delivery to users.
•Modify and customize commercial programs for internal needs.
•Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.

SKILLS & ABILITIES
Education : Bachelor’s Degree (four year college or university)
Experience: One to two years related experience
Computer Skills: Advanced computing expertise including the ability to quickly master new technology.
Certificates & Licenses: CompTia/Networking/Server is a plus
Reasonable Accommodations Statement:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. To build a diverse workforce Industrial Info Resources encourages applications from individuals with disabilities,minorities, veterans, and women. Equal Opportunity Employer M/F/D/V.

How to Apply

Apply at http://www.industrialinfo.com/Careers/

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